Michael Manthorpe is the Commonwealth Ombudsman. In that role he has independent complaint handling and oversight responsibilities with respect to almost all aspects of Australian Government administration, and beyond. The breadth of his Office’s role extends to the Defence Force, Australia Post, Vocational Education Student Loan matters, Immigration matters, Commonwealth law enforcement and, by virtue of an arrangement with the ACT Government he is also the ACT Ombudsman. Of greater relevance to this conference, Michael is also the Private Health Insurance Ombudsman.
Michael has a long history of service in Government administration, with responsibilities for major program delivery, governance and policy issues in various portfolios, most notably in Education, Employment, Workplace Relations, Immigration and Border Protection matters. He received the Public Service Medal in 2010 for his work on leading the Government’s handling of the collapse of ABC Learning, which was then Australia’s largest childcare provider.
Dr Rachel David
CEO, Private Healthcare Australia
Dr Rachel David is an expert on healthcare policy and financing, and is currently the chief executive of Private Healthcare Australia, the industry peak body representing health funds. Formerly a medical practitioner, she is dedicated to harnessing medical best practice and policy to improve health outcomes in the community. Previously a senior advisor to the Federal Health Minister between 1996 and 2000, her relationships in the government sector and Australian business community extend to the highest levels.
Dr David has worked with the international pharmaceutical, biotechnology and medical devices industries for more than a decade, including Australian biotech leader CSL, Pfizer and Johnson & Johnson. On the senior management team of CSL Ltd, she played a pivotal role in making the cervical cancer vaccine Gardasil available to Australian women, and later boys. She has also been a founding practice manager of the McKinsey & Company health and government sector practice in Australia.
In her current role, Dr David undertakes policy and advocacy work, as well as thought leadership for Australias major health funds.
Former CEO of PHIAC, Principal of Narrabundah Partners
Shaun Gath is the Principal of Narrabundah Partners, a consultancy assisting clients with: financial and regulatory aspects of private health insurance and the broader Australian health sector; and corporate governance including audits and reviews of boards, committees, management, risk and strategy.
NP’s clients include health funds, merchant banks, hedge funds and private equity firms.
Prior to NP, Shaun spent seven years as the CEO of PHIAC, the Australian government agency responsible for prudential regulation of the private health insurance industry. In that capacity he oversaw the financial soundness of a $22 billion industry. PHIAC was closed in June 2015.
Shaun also has significant experience as a senior lawyer working both as a partner in a major Australian law firm and as in-house general counsel in a large government enterprise. His time as a lawyer took him around Australia and the world and included work for major international corporations, government departments and the World Bank. In his earlier career, Shaun worked as an adviser to an Australian government minister where he was involved in key changes to Australian consumer, privacy and corporations laws.
Shaun is a graduate member of the AICD and holds a masters degree in commercial/public law and first class honours at undergraduate level.
CEO, Members Own and Chair of PHIIA
Henriette joined iSelect in August 2017 and is responsible for the performance of the companys individual business units, customer contact centre operations and commercial partnerships.
Previously, Henriette had over 25 years experience in sales, marketing, human resources and consulting. She was the Managing Director of Hay Group (now Korn Ferry Hay Group) across Australia, NZ, Japan and Korea, a global management consulting firm focusing on organisational performance and people advisory services.
Henriette has worked with boards, CEOs and executive teams in areas of organisational performance, transformation and building high performance cultures. She has a BA from Melbourne University, Grad Dip (Swinburne) and qualified as a psychologist before undertaking further graduate studies in business and marketing (Monash).
Henriette is a board member of both the Richmond Football Club and Brown Brothers Wines and a graduate member of AICD.
Director, Ipsos Public Affairs
Daniel is an experienced social researcher with a particular focus on health and a keen interest in behaviour change, social marketing, emergency management, innovation and technology, and electoral affairs.
Since 2013, Daniel has been co-Director of Healthcare & Insurance Australia an ongoing consumer behaviour and perception monitor which investigates many aspects of the Australian health system from community expectations of the public and private hospital systems to detailed forecasting of government policy initiatives (for more information on the study see http://hcia.ipsossurveys.com.au/Home).
Daniel has directed many studies in the health space for a range of clients including health departments (federal, state, and territory), numerous private health insurance funds, and industry bodies/association. This research has covered topics such as patient experience of public mental health services, product development of private health insurance products, and evaluation of the effectiveness of clinical supervision skills training.
Daniel combines subject matter expertise with a comprehensive background in the complexities of data collection. Daniel joined the Ipsos Public Affairs team from I-view (our dedicated fieldwork arm) where he managed data collection for large and complex social research studies an experience which gave him a detailed understanding of the possibilities and limitations of primary data collection.
CEO, NIB Holdings
Mark joined nib health funds limited in October 2002 as Chief Executive Officer and led nib through its demutualisation and listing on the ASX in 2007 when he was appointed Managing Director of nib holdings limited.
Mark is a Director of various nib holdings subsidiaries including World Nomads Group Pty Limited.
CEO, Consumer Policy Research Centre
Lauren was appointed Chief Executive Officer of CPRC in May 2017. Lauren has worked in a range of policy roles across the corporate, government and not-for-profit sectors, most recently as Manager of Consumer Policy and Programs at AGL Energy. She has previously worked in senior policy roles in the New South Wales Government and as a non-executive Director of the Energy Efficiency Council.
Lauren holds a Bachelor of Resource Economics (Hons) from the University of Sydney. Taking a strong interest in the people side of markets, Lauren has pursued further postgraduate studies in behavioural economics at the London School of Economics, and is currently completing a Graduate Diploma in Psychology at Monash University. She is passionate about cross-sectoral collaboration, interdisciplinary research and diversity of thought and experience when tackling complex policy issues.
Commissioner, Australian Competition and Consumer Commission
Sarah Court was appointed a Commissioner of the ACCC in April 2008, and reappointed for a third term in 2018. She is also an Associate Commissioner of the New Zealand Commerce Commission, and an independent expert advisory panel member for the Australian Prudential Regulation Authority.
Sarah is a full-time commissioner, and a former senior executive lawyer and Director with the Australian Government Solicitor. She brings to her role extensive experience in Commonwealth legal work, including restrictive trade practices, consumer protection and law enforcement litigation.
Sarah oversees the ACCCs enforcement and litigation program and chairs the Commissions Enforcement Committee, Compliance Committee, Consumer Data Right Committee and Legal Committee. She also sits on the Merger Review Committee and Adjudication Committee.
Sarah holds a Bachelor of Arts (Jurisprudence) and a Bachelor of Law (Honours) from the University of Adelaide as well as a Graduate Diploma in Legal Practice from the ANU. She is a Fellow of the Australian Institute of Company Directors.
Managing Director- Private Health Insurance, BUPA
Dwayne brings a wealth of experience gained across both the private and public health sectors to his role at Bupa and is passionate about both systems being sustainable and delivering quality outcomes for customers and patients. In challenging times health insurance increasingly needs to provide value, relevance and peace of mind for customers and improve customer experience by making things clearer, simpler and easier to deal with. Health Insurance also needs to work in partnership to facilitate effective health care delivery in the right setting in order to use resources wisely.
Prior to joining Bupas Private Health Insurance arm in 2013, Dwayne led the Bupa Care Services business in New Zealand. Formerly Chief Executive Officer of Waitemata Health and the Northern Regional Health Authority, Dwayne holds a Medical Degree and Diploma in Community Health from the University of Otago. He is a Fellow of New Zealand Public Health Medicine College. He also has an Executive MBA from the University of Auckland.
CEO, AIA Health Fund
Damien Mu has more than 20 years experience in the Australian financial services industry, with management experience spanning operations, claims and underwriting, superannuation, investments, distribution, product, pricing and marketing. Damiens career at AIA Australia began in April 2007. Over that time he has held various roles, including Head of Group Insurance, Chief Distribution and Marketing Officer and General Manager – Life Insurance.
On 1 August 2014, Damien was appointed to the role of Chief Executive Officer. In 2014 the company launched AIA Vitality, a world leading health and wellness program, to the Australian market. AIA New Zealand was added to his responsibilities in July 2016 and in July 2017 AIA and its partners launched myOwn health, a new health insurance business. In September 2017, AIA announced the acquisition of the Colonial Mutual Life Assurance Society Limited and a 20 year strategic bancassurance arrangement with the Commonwealth Bank of Australia, subject to regulatory approvals. In July 2018, AIA completed its acquisition of Sovereign Assurance Company Limited (Sovereign), and entered into a 20 year strategic bancassurance arrangement with ASB Bank, in New Zealand.
Damien is a director of AIA Australia, MO Health Pty Ltd, the Financial Services Council (FSC), Co-Chair of the Life Board Committee and Advisory Board member of the Shared Value Project. In July 2018, Damien was also appointed to the Sovereign Board.